Kleernest Investment | Privacy Policy

Privacy Policy for Kleernest Investment Services

last updated on 10/11/2024

Welcome to Kleernest Investment Services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our website and services.

At Kleernest Investment (“we”, “our”, or “us”), your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal and financial information when you use our website, mobile applications, and investment platform (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide, improve, and secure our Services. This information may include:

1.1 Personal Information

Full name, date of birth, and gender
Email address, phone number, and postal address
Government-issued identification (e.g., National ID, Passport) for verification
Employment and income details when necessary for investment suitability

1.2 Financial Information

Bank account numbers and payment card details
Transaction history, investment contributions, withdrawals, and earnings
Tax identification numbers or other regulatory documents

1.3 Technical Information

IP address, browser type, device type, and operating system
Pages visited, time spent, click-through data, and navigation paths
Cookies, web beacons, and similar tracking technologies

1.4 Information from Third Parties

Data provided by partners, payment processors, or financial institutions
Social media account information if you choose to log in via social platforms

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

Providing Services: Opening and managing your investment account, processing transactions, and delivering reports.
Communication: Sending account updates, alerts, newsletters, or promotional content (with your consent).
Compliance: Meeting legal, regulatory, and anti-money laundering obligations.
Security: Detecting fraud, preventing unauthorized access, and protecting your account.
Analytics & Improvement: Enhancing our platform, services, and user experience.
Marketing: Offering personalized promotions and recommendations if you opt-in.

3. Legal Basis for Processing

For users in applicable jurisdictions, we process personal data based on the following:

Consent: When you agree to provide information voluntarily.
Contractual Necessity: To provide investment services you request.
Legal Obligation: To comply with financial regulations and reporting.
Legitimate Interests: To ensure the security of our platform and improve Services.

4. How We Share Your Information

We respect your privacy and only share information in limited circumstances:

4.1 Service Providers

We may share your data with trusted third-party service providers who assist in:

Payment processing
IT services and data hosting
Customer support and communication

4.2 Regulatory Authorities

We may disclose information to legal or regulatory authorities when required by law or to protect our rights.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to confidentiality requirements.

4.4 Consent-Based Sharing

We will never sell your personal information. Any other sharing requires your explicit consent.

5. Cookies and Tracking Technologies

Our Services use cookies, pixels, and similar technologies to:

Enhance website functionality
Analyze user behavior and trends
Provide personalized content and marketing

You can manage cookie settings through your browser, but disabling cookies may affect certain features.

6. Data Security

We employ industry-standard security measures, including:

Encryption of sensitive data in transit and at rest
Regular security audits and system monitoring
Multi-factor authentication for account access

Despite our efforts, no online system is completely secure. You should also take precautions to protect your account information.

7. Data Retention

We retain your personal and financial information only as long as necessary to:

Provide our Services
Comply with legal and regulatory obligations
Resolve disputes or enforce agreements

When information is no longer needed, it will be securely deleted or anonymized.

8. Your Privacy Rights

You may have the following rights under applicable law:

Access: Request copies of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request removal of personal data where legally permitted.
Objection: Object to the processing of your data for marketing purposes.
Data Portability: Receive your data in a structured format for transfer.

To exercise your rights, contact us at info@kleernestinvestment.com.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such data, it will be deleted immediately.

10. International Data Transfers

If you access our Services from outside Kenya, your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards to protect your information in these cases.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their policies before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, regulations, or Services. Updates will be posted with a new “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

For questions, concerns, or requests regarding your privacy, please contact:

Kleernest Investment
📍 Address: [Insert Address], Nairobi, Kenya
📧 Email: info@kleernestinvestment.com
📞 Phone: +254 XXX XXX XXX